# Privacy Policy
Last Updated: October 20, 2026
High Valley Painting, LLC ("High Valley Painting," "HVP," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, interact with our social media accounts or advertisements, submit an inquiry or estimate request, or otherwise communicate with our company.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this policy.
## 1. Information We Collect
We may collect personal and non-personal information through our website, online forms, advertising platforms, and direct communications.
Personal Information
Depending on how you interact with High Valley Painting, we may collect:
- Full name
- Email address
- Phone number
- Property address, city, or project location
- Project descriptions, requested services, and anticipated timelines
- Photographs or other project-related information you voluntarily provide
- Communication preferences
- Other information submitted through contact forms, estimate requests, or direct correspondence
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages visited and time spent on our website
- Referring websites and URLs
- General geographic information
- Website interaction and analytics data
This information helps us understand website performance and improve our services.
## 2. How We Collect Information
We may collect information through:
- Our website at www.highvalleypainting.com
- Website contact and estimate request forms
- Facebook and Instagram lead advertisements
- Third-party lead forms and customer management platforms
- Phone calls, text messages, and emails
- Direct communications with prospective and existing customers
- Cookies, analytics services, and advertising technologies
When you submit information through a third-party platform, such as Facebook or Instagram, that platform may also collect and process your information under its own privacy policy.
## 3. How We Use Your Information
High Valley Painting may use collected information to:
- Respond to questions and service inquiries
- Review project details and prepare painting estimates
- Contact prospective customers regarding requested services
- Schedule consultations, estimates, and painting projects
- Provide, manage, and complete contracted services
- Communicate project updates and scheduling information
- Maintain customer records and business documentation
- Improve our website, advertising, and customer experience
- Send promotional communications where permitted by applicable law
- Comply with legal obligations and protect our legitimate business interests
We use customer information primarily to provide painting services and communicate with individuals who have expressed interest in our business.
## 4. Facebook, Instagram, and Online Advertising
High Valley Painting may advertise its services through Meta platforms, including Facebook and Instagram, as well as other digital advertising channels.
When you submit a lead form through one of our advertisements, we may receive information such as your name, email address, phone number, project location, requested services, and other answers you voluntarily provide.
We use this information to evaluate your inquiry, contact you about your painting project, and coordinate the next steps in our estimating process.
We may also use advertising and analytics tools to measure campaign performance, understand customer interest, and improve our marketing.
Information collected directly by Meta or other advertising platforms is also subject to those platforms' respective privacy policies.
## 5. Customer Management and Third-Party Service Providers
High Valley Painting may use third-party business software and service providers to manage customer inquiries, estimates, communications, scheduling, and other business operations.
These services may include customer relationship management systems, estimating software such as PaintScout, website hosting providers, analytics platforms, and communication services.
We may share information with these providers when reasonably necessary to operate our business and deliver requested services.
We do not sell or rent customer personal information to third parties.
We may also disclose information when required by law, to respond to lawful requests, or to protect the rights, property, and safety of our business and others.
## 6. Phone Calls, Email, and Text Messages
When you provide your contact information and request services from High Valley Painting, we may contact you regarding your inquiry, estimate, appointment, scheduling, or painting project.
Communications may occur through phone calls, email, or SMS/text messaging, as appropriate and permitted by applicable law.
Submitting an estimate request does not automatically enroll you in recurring promotional text messages.
Where separate consent is legally required for marketing communications, we will seek that consent before sending them.
You may request that we stop sending nonessential communications by contacting us directly. Where applicable, you may also opt out of marketing text messages by replying STOP.
Message and data rates may apply.
## 7. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, pixels, and similar technologies to understand visitor activity and improve website performance.
These technologies may help us:
- Measure website traffic and visitor engagement
- Understand how visitors find our website
- Evaluate advertising effectiveness
- Improve website functionality and user experience
- Measure inquiries and other relevant website interactions
These tools may include Google Analytics, Meta advertising technologies, and other analytics services.
You may manage certain tracking preferences through your browser settings or available platform privacy controls.
Disabling cookies may affect some website functionality.
## 8. Data Security
High Valley Painting takes reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or misuse.
However, no electronic transmission or storage system can be guaranteed completely secure.
We encourage customers to avoid submitting sensitive financial information, passwords, or other unnecessary confidential information through general contact or estimate request forms.
## 9. Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or contractual obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable requirements.
## 10. Your Privacy Choices and Rights
You may contact High Valley Painting to request access to, correction of, or deletion of personal information we maintain about you.
We will review and respond to requests as required by applicable law, subject to any relevant legal exceptions or recordkeeping obligations.
Certain privacy rights under state or federal law may apply depending on the circumstances and applicable eligibility requirements.
You may also request to stop receiving marketing communications from our business.
To submit a privacy-related request, please contact us using the information provided below.
## 11. Third-Party Websites and Platforms
Our website, advertisements, and communications may contain links to third-party websites or services.
High Valley Painting does not control the privacy practices, security measures, or content of independently operated third-party websites.
We encourage visitors to review the privacy policies of any external services they use.
## 12. Children's Privacy
Our website and painting services are intended for adults seeking residential or commercial painting services.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that such information has been collected, we will take appropriate steps to address it in accordance with applicable law.
## 13. Changes to This Privacy Policy
High Valley Painting may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.
Any updates will be posted on this page with a revised "Last Updated" date.
We encourage visitors to review this policy periodically.
## 14. Contact Information
If you have questions about this Privacy Policy, how your information is used, or would like to submit a privacy-related request, please contact:
High Valley Painting, LLC
Website: www.highvalleypainting.com
Email: info@highvalleypainting.com
Northern Utah, United States